Terms and Conditions for Man With Van Denmarkhill

These Terms and Conditions set out the basis on which Man With Van Denmarkhill provides moving, delivery, transport, and associated services to customers in the United Kingdom. By making a booking, confirming a quote, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to keep the service clear, safe, and fair for both parties.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Denmarkhill. References to “you” and “your” mean the customer, client, or any person acting on behalf of the customer. These terms apply to domestic and commercial jobs unless a separate written agreement states otherwise.

Our services may include loading, unloading, transporting items, short-distance removals, single-item delivery, furniture movement, and waste removal where lawful and agreed in advance. Unless expressly confirmed, we do not provide specialist packing, dismantling, storage, insurance brokerage, or regulated waste-handling services. Any such extras must be discussed and agreed before the booking is accepted.

1. Booking Process

A booking is made when you provide the required job details and we confirm acceptance. A quote may be based on information you provide by phone, email, message, or other booking method. The accuracy of the quote depends on the accuracy of the information supplied. If the job differs from what was described, we may revise the price, time required, vehicle size, or staffing level.

Information Required

To prepare a proper quote and schedule the service, we may request details such as:

• collection and delivery addresses;
• type, quantity, and approximate weight of items;
• floor levels, access restrictions, parking limitations, or stairways;
• whether assistance is needed for loading or unloading;
• preferred date and time;
• any items requiring special care, disassembly, or handling.

If you fail to disclose relevant information, we may refuse to start, suspend the job, or amend the booking on arrival. This includes, for example, oversized items, unsafe access, items that require more labour than expected, or any goods that are hazardous, prohibited, or unsuitable for transport. A booking is not guaranteed until we confirm it, and any time estimate is approximate unless stated as fixed in writing.

Once a booking is confirmed, you are responsible for ensuring that the collection and delivery addresses are available at the agreed time. You must arrange for someone authorised to be present if access, key handover, or payment confirmation is required. Delays caused by late access, incomplete instructions, traffic restrictions, or site waiting time may result in additional charges.

2. Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be calculated on the basis of time, distance, number of crew, type of vehicle, congestion, parking, handling difficulty, or a combination of these factors. Unless we agree a fixed fee in writing, prices are estimates and may change if the actual job differs from the booked details.

Where applicable, you may be charged for waiting time, extra labour, additional stops, fuel surcharges, tolls, congestion-related delays, parking fees, or repeat attendance caused by access issues or incorrect instructions. Any additional charge will be explained where reasonably possible. If a job runs beyond the agreed time because of circumstances beyond our control, charges may be adjusted accordingly.

Payment terms will be confirmed during booking or on the invoice. We may require a deposit, part payment, or full payment in advance for certain jobs. Unless otherwise agreed, payment is due immediately upon completion of the work. Accepted payment methods may vary, and we reserve the right to withhold services or items where payment has not been made in accordance with the agreed terms.

3. Cancellations and Changes

You may request to cancel or reschedule a booking, but the amount payable may depend on the timing of the notice and any costs already incurred. If you cancel at short notice, we may charge a cancellation fee to cover time reserved, crew allocation, or travel already undertaken. Any pre-paid amount may be used against genuine losses or non-recoverable costs, subject to applicable law.

If you wish to change the date, time, collection point, delivery point, or scope of work, you must notify us as soon as possible. We will try to accommodate changes, but revised arrangements are subject to availability and may affect the price. A change request is not effective until we confirm it.

We may cancel or postpone a booking if it is not safe or practical to proceed, if the required information was inaccurate, if the service would breach the law, or if circumstances beyond our control prevent performance. Such circumstances may include severe weather, vehicle breakdown, road closures, strikes, illness, or any event that makes completion unreasonable or unsafe.

4. Customer Responsibilities

You must ensure that all items presented for transport are lawfully owned by you or that you have permission to move them. You are responsible for removing or securing loose contents, cash, valuable documents, personal data, and fragile items unless we have agreed in writing to handle them. We recommend that you keep a complete inventory of items being moved.

You must provide safe, lawful access to the premises and parking where required. If permits, visitor approvals, security checks, or site inductions are needed, you are responsible for arranging them unless we have specifically agreed otherwise. You must also ensure that pathways, stairwells, and access points are reasonably clear and that any pets, children, or other persons do not create unsafe conditions during the service.

Where packing is carried out by you, it is your responsibility to ensure that boxes, bags, and containers are suitable for transport. We accept no responsibility for damage arising from poor packing, overfilled containers, unsecured lids, hidden breakages, or inadequate protection of contents. If you ask us to load items that are already damaged or unstable, we may decline for safety reasons.

5. Liability and Limitations

We will take reasonable care when handling your goods, but liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events outside our control, including but not limited to poor access, insufficient packaging, pre-existing defects, hidden weaknesses, or instructions given by you or your representative. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

Claims for damage, loss, or short delivery must be raised as soon as reasonably possible and, where the issue is apparent on delivery, ideally before the crew leaves the site. We may ask for photographs, purchase receipts, or other evidence. If an item is damaged, we may choose at our discretion to repair it, replace it, or pay the reasonable diminution in value, subject to any legal rights you may have.

We are not liable for indirect or consequential losses, including loss of profit, business interruption, loss of use, or emotional distress, except where such exclusion is prohibited by law. Where liability is proven and legally recoverable, our total aggregate liability for a booking will normally be limited to the amount you paid for the specific service, unless a higher limit is required by law or agreed in writing.

6. Waste Regulations and Disposal

Where we agree to remove waste, unwanted items, or clearance materials, both parties must comply with applicable UK waste laws and duty-of-care obligations. You must be truthful about the nature of the waste. We may refuse to handle items that are hazardous, contaminated, clinical, electrical in unsafe condition, or otherwise prohibited without the correct controls and permissions.

You remain responsible for declaring whether the materials include fridges, freezers, tyres, paint, chemicals, asbestos, gas bottles, batteries, fluorescent tubes, sharp objects, food waste, or any other restricted item. If waste is misdescribed, we may cancel the collection, return the items, or charge extra for lawful handling and segregation. Any charges incurred because of false or incomplete information may be passed on to you.

When waste is removed, it may be transferred only to authorised facilities or lawful disposal channels. We may require you to confirm that you are the rightful disposer of the waste and that the items are not stolen, fly-tipped, or subject to another person’s ownership rights. You must not ask us to dispose of waste unlawfully, and we reserve the right to stop the work if we suspect a breach of regulations.

7. Service Delivery and Timing

Any estimated arrival or completion time is approximate unless a fixed slot has been confirmed. We will use reasonable efforts to arrive on time, but we are not liable for delays caused by traffic, road conditions, weather, breakdowns, or events beyond our reasonable control. If a delay becomes likely, we may contact you with an updated schedule where possible.

If you are not present at the agreed time and the job cannot proceed, we may leave the site and charge a call-out fee or waiting charge, depending on the circumstances. If the job is completed in stages, we may invoice each stage separately. Where a booking includes multiple addresses, the order of service may be adjusted for operational reasons unless a fixed sequence was expressly agreed.

We may refuse to move items that are dangerous, excessively heavy, poorly packed, or likely to cause injury or property damage. Examples may include combustible materials, illegal goods, unstable furniture, or items that require machinery or specialist lifting equipment not included in the booking. If a refusal is necessary, you remain responsible for any time already spent and any agreed minimum charge.

8. Insurance, Risk, and Title

Risk in the items may pass to us only during active handling within the scope of the service and only to the extent permitted by law and any agreed coverage. Ownership of your goods remains with you at all times unless a separate written arrangement states otherwise. We do not buy title to your items by transporting them.

You are encouraged to hold your own insurance for valuable or fragile goods, as standard service terms may not cover every circumstance. If you require higher-value handling or enhanced protection, you should request this before booking. Any assurances about insurance, valuation, or compensation must be confirmed in writing and will not be implied from informal conversations.

We may inspect items before loading where needed to assess safe handling. If an item is visibly damaged, unstable, or likely to worsen in transit, we may note its condition or decline to move it. This is done to protect both your property and the safety of the team.

9. Termination and Suspension

We may suspend or terminate the service immediately if you breach these terms, provide false information, refuse to pay, behave abusively, or create an unsafe working environment. We may also stop work if continuing would be unlawful or impractical. In such cases, you may still be charged for time spent, travel, loading already completed, and any non-recoverable expenses.

If we stop the service for safety reasons, you must promptly take steps to secure your belongings and premises. We will use reasonable efforts to leave the situation in a safe and orderly state, but we are not responsible for any resulting inconvenience where the stop was caused by your actions, omissions, or failure to provide accurate information.

Any rights or obligations that by their nature should continue after completion or termination will remain in effect, including payment obligations, liability limitations, and dispute handling provisions.

10. Governing Law and General Terms

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may update these terms from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of your booking will apply to that booking unless a later written agreement replaces it. No waiver of any term shall be deemed a continuing waiver, and no variation shall be valid unless agreed by us in writing.

These terms constitute the entire agreement between you and us regarding the relevant service, except for any written quotation, invoice, or special condition expressly incorporated into the booking. If there is a conflict between documents, the order of precedence will normally be the written special conditions, the confirmed quotation, and then these standard terms.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. They are intended to support a professional and lawful moving service and to ensure that each man and van booking is managed with clarity, safety, and fairness. If you require any special arrangement, it must be agreed before work begins and recorded in writing where possible.