Man with Van Denmark Hill Privacy Policy

This Privacy Policy explains how Man with Van Denmark Hill collects, uses, stores and protects personal data relating to customers and prospective customers in the Denmark Hill area. It is intended to comply with the General Data Protection Regulation and applicable UK data protection laws.

This Privacy Policy applies to all Man with Van Denmark Hill customers, and anyone who makes an enquiry or booking for services in the Denmark Hill area, whether contact is made online, by message, or by any other form of communication.

Data Controller

For the purposes of data protection law, Man with Van Denmark Hill is the data controller in relation to the personal data described in this Privacy Policy. This means that Man with Van Denmark Hill determines the purposes and means of processing your personal data.

Personal Data We Collect

The personal data collected will depend on how you interact with Man with Van Denmark Hill, but may include the following categories:

Identification and contact data such as name, address, collection and delivery addresses, postcode, and general location information within the Denmark Hill area.

Communication data such as the content of messages or enquiries you send, including information about your moving requirements, preferred dates and times, and any additional instructions you provide.

Booking and service data such as details of services requested, items to be moved, size and type of move, dates and times of bookings, pricing and quotations, and records of services actually provided.

Payment-related data such as amounts billed and payment status. Payment card details are not stored by Man with Van Denmark Hill when payment is processed via an external payment service provider.

Technical and usage data where applicable, such as basic information about how you interact with any website or online forms used by Man with Van Denmark Hill. This may include log information, dates and times of contact, and similar operational data.

Feedback and review data such as comments, ratings, testimonials or complaints you choose to provide after using the service.

How We Collect Your Data

Man with Van Denmark Hill collects personal data directly from you when you make an enquiry, request a quotation, book a service, communicate with us about an existing booking, or provide feedback after your move.

Data may also be obtained indirectly where you use a third-party platform to submit a booking or enquiry that is then passed to Man with Van Denmark Hill, or where another person books a service on your behalf and provides your details as a contact or recipient.

Purposes and Lawful Bases for Processing

Man with Van Denmark Hill processes personal data only where there is a lawful basis under data protection law. The main purposes and lawful bases are as follows.

To respond to enquiries and provide quotations. The lawful basis is taking steps at your request prior to entering into a contract.

To create, manage and fulfil bookings, including planning routes, allocating vehicles and staff, and completing moves. The lawful basis is performance of a contract with you.

To issue invoices, process payments and maintain financial and transaction records. The lawful basis is performance of a contract and compliance with legal obligations, including accounting and tax requirements.

To communicate with you about your booking, including confirmations, changes, delays or follow-up messages. The lawful basis is performance of a contract and legitimate interests in providing an efficient and reliable service.

To handle complaints, disputes or claims, and to maintain records necessary to establish, exercise or defend legal claims. The lawful basis is legitimate interests in protecting the business and legal rights.

To send service-related messages and important information about changes to terms, policies or operations. The lawful basis is legitimate interests and, where relevant, compliance with legal obligations.

To request feedback or reviews that help improve services and customer experience. The lawful basis is legitimate interests in maintaining service standards and understanding customer satisfaction.

Where consent is required by law for certain types of communications or processing, Man with Van Denmark Hill will seek your clear and specific consent. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing and Processors

Man with Van Denmark Hill may share your personal data with carefully selected third parties who act as data processors. These processors only process your data on documented instructions and are required to implement appropriate security measures. Categories of processors may include:

IT and hosting providers that store data and support our systems and communication tools.

Payment service providers that process card or electronic payments for bookings.

Customer management and booking platforms that help manage enquiries and reservations.

Professional advisers such as accountants or legal advisers, where necessary for compliance and legal matters.

In some circumstances, personal data may be shared with other independent controllers, for example with insurers, regulators, law enforcement agencies or public authorities where required by law or necessary to protect rights, property or safety.

Man with Van Denmark Hill does not sell your personal data to third parties.

International Transfers

Where data is stored or processed using services that are located outside the United Kingdom or European Economic Area, Man with Van Denmark Hill will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms required by data protection law, to protect your personal data.

Data Retention

Man with Van Denmark Hill retains personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements.

Enquiry and quotation data that does not lead to a booking is generally retained for a limited period, sufficient to handle follow-up questions and internal analysis, after which it is deleted or anonymised.

Booking, transaction and invoice records are retained for periods required by tax and accounting laws. After the applicable retention period has expired, data is securely deleted or anonymised.

Complaint and dispute records may be kept for longer periods where necessary to establish, exercise or defend legal claims.

When determining retention periods, Man with Van Denmark Hill considers the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, and legal or regulatory requirements.

Data Security

Man with Van Denmark Hill takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures may include controlled access to data, secure storage solutions and staff awareness of data protection responsibilities.

While no system can be completely secure, Man with Van Denmark Hill regularly reviews security measures and works with trusted service providers to reduce risks to your personal data.

Your Data Protection Rights

Under data protection law, individuals have a number of rights in relation to their personal data, subject to certain conditions and exemptions. These rights include:

The right of access. You have the right to request confirmation as to whether your personal data is being processed, and to receive a copy of your personal data together with certain information about how it is used.

The right to rectification. You have the right to request correction of inaccurate personal data and to have incomplete data completed.

The right to erasure. In some circumstances, you have the right to request that your personal data be deleted, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.

The right to restriction of processing. You may request that processing of your personal data is restricted in certain circumstances, such as while accuracy is being verified or where processing is contested.

The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.

The right to object. You have the right to object, on grounds relating to your particular situation, to processing based on legitimate interests. Man with Van Denmark Hill will stop processing unless there are compelling legitimate grounds or the processing is required for legal claims.

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to Man with Van Denmark Hill, you can submit a request describing the right you want to exercise and the data concerned. Man with Van Denmark Hill may need to verify your identity to protect your data and will respond within the time limits set by law.

If you are not satisfied with how your personal data is handled or with the response to a request you have made, you also have the right to lodge a complaint with the relevant data protection supervisory authority.

Changes to This Privacy Policy

Man with Van Denmark Hill may update this Privacy Policy from time to time to reflect changes in legal requirements, services or data processing practices. Any changes will apply from the date they are published in the revised Privacy Policy. You are encouraged to review this Privacy Policy periodically to stay informed about how your personal data is protected and used.