Man with Van Denmark Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Denmark Hill provides removal and transport services to consumer and business customers. By making a booking, you agree that these Terms and Conditions will apply to all services we provide to you in connection with the booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and the details confirmed in your booking confirmation.
Services means any removal, man and van, transport, loading, unloading, packing, or related services that we agree to provide.
We, us, our means Man with Van Denmark Hill, the provider of the Services.
You, your means the person or business making the booking and any person on whose behalf the booking is made.
Goods means the items and belongings in respect of which we are instructed to provide the Services.
2. Service Description and Area
We provide man and van and removal services for domestic and commercial customers, typically involving the loading, transport, and unloading of Goods between locations agreed in advance. This may include moves within Denmark Hill and surrounding areas, as well as longer-distance journeys across the United Kingdom.
The specific scope of Services, including the number of staff, size of vehicle, estimated duration, and the origin and destination addresses, will be set out in your booking confirmation.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the work required, including the collection and delivery addresses, property access, approximate volume and nature of the Goods, any large or heavy items, and any special requirements.
3.2 Quotations are based on the information you provide. If, on arrival, we find that the information supplied was incomplete or inaccurate, we reserve the right to amend the price or decline to carry out part or all of the Services.
3.3 A booking is only confirmed when we expressly accept your booking request and provide confirmation of the agreed date, time window, and charges. Provisional quotations or availability indications do not constitute a confirmed booking.
3.4 You are responsible for checking the booking details are complete and correct. Any errors should be notified to us as soon as possible before the scheduled service date.
4. Prices and Quotations
4.1 Prices may be quoted as an hourly rate, a fixed fee, or a combination of both, depending on the nature of the job. Any minimum booking period will be communicated at the time of quotation.
4.2 Quotations are given on the basis of normal access conditions at both collection and delivery addresses, including reasonable parking, stairs or lift access, and no unusual obstacles.
4.3 Quotations do not include any congestion charges, parking charges, tolls, ferry fees, storage fees, customs duties, local authority charges, or similar costs, unless expressly stated. Any such costs reasonably incurred in providing the Services will be payable by you in addition to the quoted price.
4.4 We may adjust our charges where the job involves significantly more Goods, longer distances, additional flights of stairs, or longer working time than originally indicated, or where delays are caused by circumstances outside our reasonable control.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due either in advance of the service date or immediately on completion of the Services on the day of the move.
5.2 We may require a deposit to secure your booking. The amount and due date for the deposit will be stated during the booking process. Your booking is not guaranteed until any required deposit has been received in full.
5.3 We may accept various methods of payment, such as card or bank transfer, as notified to you during the booking process. Cash payments may be accepted at our discretion, provided this is agreed in advance.
5.4 All charges are payable in pounds sterling. If payment is not received when due, we may refuse to carry out or complete the Services, and we reserve the right to charge interest on overdue sums at the statutory rate until payment is received in full.
6. Cancellations, Rescheduling and Waiting Time
6.1 You may cancel or reschedule a booking by giving us as much notice as possible. The effective date and time of cancellation or change is when we acknowledge and confirm it.
6.2 We reserve the right to charge a cancellation or rescheduling fee where you cancel or change your booking at short notice, to reflect reasonable administrative costs and any lost opportunity to take other bookings. Any such policy will be explained during the booking process.
6.3 If you fail to be present or represented at the agreed time and address, or if we are unable to gain access to the property through no fault of our own, we may treat the booking as cancelled by you and charge a reasonable fee, including any time spent waiting.
6.4 We endeavour to arrive within the agreed time window but cannot guarantee exact arrival times. We will not be liable for indirect losses arising from delays caused by traffic, weather, accidents, breakdowns, road closures, or other events outside our reasonable control.
7. Your Responsibilities
7.1 You are responsible for:
Ensuring that adequate and lawful parking is available for our vehicle at both collection and delivery addresses, and for arranging any required permits or permissions.
Ensuring safe and reasonable access to the property, including the clearing of paths, stairways, and entrances.
Properly packing and securing your Goods, unless you have expressly requested and paid for a packing service.
Separately informing us of any fragile, high-value, or unusual items, and items which require dismantling, reassembly, or special handling.
Complying with all relevant laws and regulations relating to the Goods and the premises at which Services are provided.
7.2 You must not ask our staff to carry out any act that is unsafe, illegal, or beyond the agreed scope of the Services. We may refuse to handle any item that we reasonably consider to pose a risk to health, safety, or property.
8. Goods Not to Be Carried
8.1 Unless we have agreed in writing and in advance, we will not carry, store, or deal with any of the following:
Explosive, flammable, corrosive, or hazardous materials, including gas cylinders, chemicals, paints, and fuels.
Illegal goods, drugs, or items obtained unlawfully.
Cash, securities, precious metals, valuable jewellery, or collections of exceptional value.
Perishable goods requiring specific temperature control or rapid delivery.
Animals, plants, or other living organisms.
8.2 If you submit such Goods without our knowledge or consent, we will not be liable for any loss or damage, and you will be responsible for any resulting costs, claims, or liabilities we incur.
9. Waste and Recycling Regulations
9.1 We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal company and do not transport or dispose of waste unless specifically agreed as part of the Services and in compliance with the relevant rules.
9.2 Where we agree to remove unwanted items or materials, you confirm that you are entitled to arrange for their removal and that they do not include prohibited or hazardous waste. We may decline to remove any items that we reasonably suspect may breach waste regulations.
9.3 Any disposal or recycling fees, including charges levied by authorised facilities or local authorities, will be payable by you in addition to our service charges, unless expressly included in your quotation.
9.4 You agree not to request or permit us to dispose of waste unlawfully, including fly-tipping or using unauthorised sites. You will be responsible for any penalties or charges arising from improper disposal requested or caused by you.
10. Liability and Limitations
10.1 We will take reasonable care in handling and transporting your Goods. However, our liability for loss of or damage to Goods, or for delay, is subject to the limitations set out in this Agreement.
10.2 We are not liable for:
Loss or damage arising from your failure to adequately pack, secure, or protect Goods, unless we have agreed to provide a packing service.
Loss or damage caused by inherent defects, pre-existing damage, or the nature of the Goods.
Loss or damage to fragile items, including glass, mirrors, and electronics, where these were not appropriately protected.
Loss or damage arising from inaccurate or incomplete information supplied by you.
Losses that are indirect, consequential, or relate to lost profit, income, or opportunity.
10.3 If we are found liable for loss of or damage to Goods, our liability will, so far as permitted by law, be limited to the reasonable cost of repair or the current market value of the Goods at the time of loss or damage, whichever is lower, and may be subject to an overall cap communicated to you at the time of booking.
10.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot lawfully be excluded or limited.
11. Claims and Complaints
11.1 You should inspect your Goods and the premises as soon as reasonably possible after the Services are completed. Any visible loss or damage should be reported to us on the day of the move where possible.
11.2 Any claim relating to loss, damage, or delay must be notified to us in writing as soon as reasonably practicable with sufficient detail to enable us to investigate. We may request evidence such as photographs, receipts, or repair estimates.
11.3 Making a complaint or claim does not of itself entitle you to withhold payment of charges that are properly due. We will consider all complaints fairly and in good faith.
12. Insurance
12.1 We maintain insurance appropriate to the nature of our business. Details of cover and any relevant limits can be provided upon request.
12.2 You are encouraged to check whether your own home, contents, or business insurance covers removals and transport, and to arrange additional cover if you consider it necessary. Our charges do not automatically include full replacement value insurance for your Goods.
13. Access, Parking and Charges from Third Parties
13.1 You are responsible for providing suitable parking arrangements for our vehicle at both collection and delivery addresses. Any parking charges, fines, or penalties incurred as a direct result of inadequate or unlawful parking instructions given by you may be charged to you.
13.2 Where access to the property is significantly restricted or differs from what was described at the time of booking, we may need to adjust the charges to reflect additional time, labour, or equipment required.
14. Force Majeure
14.1 We will not be in breach of this Agreement or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, breakdowns, public disturbances, or industrial action.
14.2 If a force majeure event occurs, we will take reasonable steps to inform you and to minimise disruption, which may include rescheduling the Services to another suitable date.
15. Personal Data
15.1 We will use the personal information you provide to process your booking, provide the Services, manage our relationship with you, and comply with our legal obligations.
15.2 We will keep your personal data secure and will not sell or disclose it to third parties except where necessary to provide the Services, comply with law, or with your consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the law of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services provided under that booking.
17.3 No person other than you and us shall have any rights to enforce any term of this Agreement. You may not transfer or assign your rights or obligations under this Agreement without our prior written consent.
17.4 Our failure or delay in enforcing any right or remedy under this Agreement shall not constitute a waiver of that or any other right or remedy.
